Support

Step 1. Helping yourself

DeIC, links

 Access to all meeting rooms (administration)
 Test your connection and install required applications
 Setting up microphone and camera
 Tutorials
 Bugs and known issues

Adobe support pages

 Quick Start Guide for functionality in Connect meeting rooms
 Resources: Getting Started, Tutorials, Articles m.m
 Adobe Connect user community: http://www.connectusers.com/ (News, Tutorials, Forums, Events, User Groups and more.)
 Users Manual, Complete

For direct contextual help for hosts in a meeting, click the top right icon in each pod window   and Help.


Step 2. Support at your local institution

If your local institution offers support, contact information will be listed here:

Aalborg Universitet (AAU)
AAU IT-Services
Niels Jernes Vej 14 – 1. sal - C4–205
DK-9220 Aalborg Ø
Contact persons: Brian Møller, Lillian Buus
Support telephone: +45 9940 2020
Support: Send message

Aarhus Universitet (AU)
AU IT
Helsingforsgade 8
8200 Århus N
Support-telefon: +45 8715 0906 (kl. 8-18.00)
Support-email: au.it@au.dk

Aarhus University, Business and Social Sciences
IT Servicedesk
Fuglesangs Allé 4
8210 Århus V
Support-telefon: +45 8715 0933
Support-email: servicedesk@asb.dk

Danmarks Tekniske Universitet (DTU)
Support telephone: +45 45257443
Support email: help@campusnet.dtu.dk
9.00-16.00 CET

Syddansk Universitet (SDU)
Technical support / Service Desk
Support telephone: +45 6550 2990 (weekdays 8-19.30 / Weekends 8-12.00)
Support email: servicedesk@sdu.dk
Educational / Didactic support
Support telephone: +45 6550 1077 (weekdays 9-15.00)
Support email: ckjaer@sdu.dk

Roskilde Universitet (RUC)
Campus-it, bygning 42.1
Universitetsvej 1
DK 4000 Roskilde
Contact: Birthe Randrup og Helle Smith
Support-telephone: 4674 3828
Support-email: connect@ruc.dk

Ingeniørhøjskolen i København
Support email: bia@ihk.dk / helpdesk@ihk.dk
Support telephone: 4480 5114 / 4480 5430

Det Jyske Musikkonservatorium
Support email: it-support@musikkons.dk
Support telephone: 8816 0160

UC Lillebælt
Linda Hausschildt Nielsen
Support email: lshn@ucl.dk
Support telephone: 5122 4702

IT-Universitetet
Yoo Falk Jensen
Support email: ilu@itu.dk
Support telephone: 72185231 (9-15.00)


Step 3. Support at DeIC

As a last resort you can call Connect Support at DeIC:

Thorkild Jensen, +45 2363 9824 (weekdays 8-17.00)
Email: Connect support
Switchboard number: +45 3588 8200 (weekdays 8.30-16.30)
Service call number 24/7: Can only be obtained for service desk personnel at your institution. 

 Service specifications for Adobe Connect
 DeIC SLA


English