Support

Bugs and know issues

Downtime due to service

Serviceinformation and news

Step 1. Helping yourself

DeiC links

Access to all meeting rooms (administration)
Test your connection and install required applications
Tutorials

Adobe support pages

Quick Start Guide for functionality in Connect meeting rooms
Resources: Getting Started, Tutorials, Articles
Adobe Connect user community: http://www.connectusers.com/ (News, Tutorials, Forums, Events, User Groups and more.)
Users Manual, Complete

For direct contextual help for hosts in a meeting, click the top right icon in each pod window  and select Help.

Step 2. Support at your local institution

If your local institution offers support, contact information will be listed here:

Aalborg Universitet (AAU)
AAU IT-Services
Niels Jernes Vej 14, 3-219
DK-9220 Aalborg Ø
Support: support@its.aau.dk

Aarhus Universitet (AU)
Find din lokale support her: www.au.dk/it

Danmarks Tekniske Universitet (DTU)
Support phone: +45 45257443
Support e-mail: help@campusnet.dtu.dk
Weekdays 9am-4pm CET

Syddansk Universitet (SDU)
Technical support / Service Desk
Support phone: +45 6550 2990 (weekdays 8-19.30 / Weekends 8-12.00)
Support e-mail: servicedesk@sdu.dk
Educational / Didactic support
Support telephone: +45 6550 1077 (weekdays 9am-3pm)
Support e-mail: ckjaer@sdu.dk

Roskilde Universitet (RUC)
Campus-it, bygning 42.1
Universitetsvej 1
DK 4000 Roskilde
Contact: Birthe Randrup
Support phone: +45 4674 3828
Support e-mail: connect@ruc.dk

Ingeniørhøjskolen i København
Support e-mail: bia@ihk.dk / helpdesk@ihk.dk
Support phone: +45 4480 5114 / 4480 5430

Det Jyske Musikkonservatorium
Support e-mail: it-support@musikkons.dk
Support phone: +45 5117 6467

UC Lillebælt
Chefkonsulent Jan Apollo
Afdeling for Læringsteknologi
Mobile: 2169 2682/E-mail: jaap@ucl.dk

ITU
Media Specialist: Rune Koldborg
it@itu.dk

Step 3. Support at DeiC

As a last resort you can call Connect Support at DeiC:

Thorkild Jensen, +45 2363 9824 (weekdays 8am-5pm)
e-mail: Connect support
Switchboard number: +45 3588 8202 (weekdays 8.30am-4.30pm)
Service call number 24/7: Can only be obtained by service desk personnel at your institution. 

Service specifications for Adobe Connect
DeiC SLA

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