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Support

Get answers to your questions and help solving technical problems.
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DeiC's user support is located under each service. Furthermore, users can sign up for information on operating conditions via ServiceInfo.

The Research Network (Forskningsnettet)

Contact: Send an e-mail to: netdrift@deic.dk. Your email is placed in a ticket system, but if you do not receive a receipt quickly, call instead. Call Netdrift: 3588 8222, Monday - Friday at 9.00-16.00.

Operating status: Stay informed about the operating status by signing up for ServiceInfo. If you are exposed to an operational disruption that is not advertised there, DeiC has a 24-hour number that your IT organization knows.

Get answers to your questions and help to solve your problems.
Services

How do I get support?

Adobe Connect

Guidance: End-user support is provided by your own organization. Get information here.

Operating status: Stay informed about the operating status by signing up for Serviceinfo.

Contact: e-mail: videokonf@deic.dk

Certificates

Guidance: If you have any questions or would like more information about code signing certificates, please feel free to contact DeIC.

Contact: e-mail: scs-ra@deic.dk

Cloud services

Guidance: For further information on prices and conditions, see Framework agreement for the purchase of cloud services.

Contact: e-mail: gn-clouds@deic.dk

DataCite

Guidance: Institutions and organizations that are interested in entering into an agreement on the collection of DOIs can contact DataCite Denmark.

Contact: e-mail: datacite@deic.dk

DeiC Web

Guidance: Questions and suggestions for corrections to DeiC's websites can be sent to the webmaster.

Contact: e-mail: webmaster@deic.dk

DMPonline

Guidance: End-user support is provided by your own organization. Many Danish research institutions have established local support units that can help write a data management plan.

System support is provided by DeiC.

Operating status: Stay informed about the operating status by signing up for ServiceInfo.

Contact: e-mail: dmp-contact@deic.dk

Phone: 3588 8202

DPO-as-a-Service

Contact: Henrik Larsen henrik.larsen@deic.dk 

Phone: 3588 8250

Eduroam

Guidance: For more information on eduroam see Eduroam website.

Operating status: Stay informed about the operating status by signing up for ServiceInfo.

Contact: Service Manager Morten Kjeldgaard, morten.kjeldgaard@deic.dk,

Phone: 2170 8717

eduVPN

Guidance: For more information on eduvpn see eduVPN website.

Contact: e-mail: eduvpn@deic.dk

Phone: Main number: +45 3588 8200 (weekdays 8: 30-16: 30)

On-call telephone: 24-hour operation. Delivered only to security staff at your institution. Contact this.

EURO CC 

Webside.

EuroHPC

Webside.

FileSender

Guidance: If you need additional help using FileSender, you can find it here: FileSender.

Operating status: Stay informed about the operating status by signing up for ServiceInfo.

Contact: e-mail: netdrift@deic.dk

HowToFAIR

Webside.

Incident handling

Contact: DKCERT, e-mail: cert@cert.dk

Info & Warnings

Contact: DKCERT, e-mail: cert@cert.dk

Kaltura

End-user support is provided by your own organization.

Operating status: Stay informed about the operating status by registering at www.serviceinfo.dk

Contact: e-mail, phone: 3588 8202

KONCH

Guidance: The individual university is responsible for support on the service.

Contact: Find your relevant person at your university at the webside.

LUMI 

Webside

Mediasite

Contact: Service Manager Thorkild Jensen, e-mail: videokonf@deic.dk and phone: 2363 9824 (weekdays 8-17.00)

Metadata for Machines

Webside.

National HPC 1-4

Webside.

Network Services

Bandwidth test with iperf: Iperf is a tool for testing the bandwidth of a network connection, as well as diagnosing performance and quality problems.

Name service: DeiC operates name servers (DNS servers) on which institutions on the research network can place their domains.

Time service: Computers can synchronize their internal clock with NTP (Network Time Protocol) servers.

Multicast: With Multicast, large amounts of data such as video, audio and other forms of streaming can be sent between many users at the same time without burdening the network disproportionately

DNSSEC: DNSSEC is a security feature of the DNS naming system. It is designed to protect devices against forged DNS data.

Contact: e-mail: netdrift@deic.dk

Panopto

Contact: Service Manager Thorkild Jensen, e-mail: videokonf@deic.dk and tel: 2363 9824 (weekdays 8-17.00).

Phishing-as-a-Service

Contact: DKCERT, e-mail: cert@cert.dk

PTP Connections

Guidance: DeiC can offer to establish closed point-to-point connections between geographically separated parts of the institution. See the website.

Contact: e-mail: netdrift@deic.dk

SatCom

Guidance: For more information on available satellite services look here (Danish only).

Contact: e-mail: satcom@deic.dk

ServiceInfo

Webside.

Contact: Thorkild Jensen, e-mail: videokonf@deic.dk

Vulnerability scan

Contact: DKCERT, e-mail: cert@cert.dk

WAYF

Operating status: Stay informed about the operating status by registering at www.serviceinfo.dk

Contact: Users should contact their own institution if they experience problems. If it is established after the troubleshooting that the error most likely is due to WAYF, the WAYF helpdesk can be contacted: e-mail: sekretariat@wayf.dk

Zoom

Guidance: See Tutorials.

Operating status: Stay informed about the operating status by registering at www.serviceinfo.dk

Contact: Service Manager Thorkild Jensen, e-mail: videokonf@deic.dk, phone: 2363 9824 (weekdays 8-17.00).

Main number: 3588 8200 (weekdays 8.30-16.30). On-call phone: 24-hour operation. Delivered only to security staff at your institution. 

Last updated:
Wed, 09/08/2021 - 10:17